At Novastack, we are committed to delivering high-quality web design and logo design services that align with our clients’ expectations. As our services involve creative work and dedicated professional time, our refund policy is structured to ensure fairness for both parties.

1. Eligibility for Refunds

Refund requests must be submitted within 15 days of the initial payment.

Refunds will only be considered if:

• The project has not yet commenced, OR
• Initial design concepts have not been delivered.

If work has already begun and initial drafts or concepts have been shared, only a partial refund (up to 50%) may be granted to account for time and resources utilized.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• After 15 days from the date of payment.
• Once final design files have been delivered (including websites, logo source files, or editable formats).
• For custom design work completed beyond the initial draft stage.
• If delays are caused by the client, including failure to provide required content or frequent changes in project requirements.
• Services purchased under promotional offers, discounts, or urgent delivery timelines.

3. Project Cancellation

• If a project is canceled before work begins, a full refund will be issued.
• If canceled after work has started, a partial refund may be considered based on the stage of progress.

4. Revisions & Satisfaction Guarantee

We provide a defined number of revisions as per the selected package. Refund requests based solely on a change of mind after all revisions have been utilized will not be accepted.

We prioritize client satisfaction and encourage clear and consistent communication throughout the project.

5. Refund Process

To request a refund, please email us at info@novastackcorporation.com with your project details and the reason for your request.

Approved refunds will be processed within 10–15 business days and issued to the original payment method.

6. Contact Us

For any questions regarding this Refund Policy, please contact us:

Email: info@novastackcorporation.com
Phone:  +1 (509) 620-6739